You Need a Wig ASAP?
Perfect. Before you choose one of our instant shipping wigs. Please read below.
When would my
Order Ship?
Your wig will ship the same working day if ordered on a working day before 1pm. If you order on a weekend your order will ship the following working day. If you order after 1pm your order will ship the following working day.
How do I know if my
order has shipped?
When your order is complete and ready to ship you will receive a shipment confirmation via email.
Another email from DHL containing shipment details like your tracking number. This number can be used to track the order. If you have any issues with the tracking number please contact us via email.
Can I pick up my order?
All orders must be shipped. We do not allow pickups.
After placing my order, can I
make changes or cancel it?
We can attempt to make a change to your order, if your wig has not been picked up. Depending on the volume and time of the year. We may not be able to make changes to your order. If you’d like to cancel your order after it’s been shipped. It will have to be shipped back by yourself within 3 days. We can only ship to the address entered at checkout. If your address is incorrect, please email support@hairbyadii.com
What if my order is incorrect
or missing an item ?
While we try our best to get your wig to you as quick as possible, sometimes human error can occur while fulfilling an order. If we’ve made an error, contact us via email – support@hairbyadii.com
We will make sure to do everything to fix the error as quickly as possible.
What is your refund policy?
We do offer refunds and exchanges if the wig is returned unworn, with the lace uncut and in original packaging. There should be no amendments done to wig. No heat should be applied, lace plucked or any makeup on the lace or washed.The wig must be returned within 3 days of delivery date . Wigs not returned on or before 3 days will not be accepted and will be returned. If you’ve requested for the lace to be cut by us. Your wig can not be refunded or exchanged. If you’ve requested a custom colour on your wig. The wig can not be returned or exchanged even with the lace intact. Upon return the wig will be examined. If in the same condition as it was sent. A refund excluding shipping fees will be refund.
If we find an error with the wig e.g lace cut or makeup stains. We will not accept the wig. It will be shipped back.
Choosing the Wig Size
What size do I need?
Please refer to the sizing chart. Use a soft measuring tape to determine your circumference. Pin or braid hair as flat as possible before taking your measurements. This will eliminate bulges that distort head contour. Do not use measurements done with box braids, or a sew in. This can distort your measurements. Resulting in an ill fitting wig. Flat braids or a ponytail will give you the most accurate circumstance.