We do offer refunds and exchanges if the wig is returned unworn, with the lace uncut and in original packaging. There should be no amendments done to wig. No heat should be applied, lace plucked or any makeup on the lace or washed.The wig must be returned within 3 days of delivery date . Wigs not returned on or before 3 days will not be accepted and will be returned. If you’ve requested for the lace to be cut by us. Your wig can not be refunded or exchanged. If you’ve requested a custom colour on your wig. The wig can not be returned or exchanged even with the lace intact. Upon return the wig will be examined. If in the same condition as it was sent. A refund excluding shipping fees will be refund.
If we find an error with the wig e.g lace cut or makeup stains. We will not accept the wig. It will be shipped back.