Terms & Conditions
1. Punctuality: We kindly request that our clients arrive promptly for their scheduled appointments. There is no grace period for late arrivals without prior notice and approval. Failure to do so may result in the cancellation of your appointment and forfeiture of your deposit. If you anticipate being late, please contact us to inquire if our stylist can accommodate your delayed arrival.
2. Payment Method: We accept final payments via cash, debit or credit cards. However, you are welcome to show appreciation to your stylist by tipping them in cash.
3. Preparation for Appointment: To ensure a smooth experience, we ask that you arrive with your hair free of any existing extensions or braids. Additionally, please take the time to detangle your hair to the best of your ability before your appointment. All our services include a complimentary cleanse and conditioning treatment.
4. Additional Services: It’s important to note that we are unable to accommodate additional services that were not added during your initial booking, such as color treatments or extension removal. If you require any additional services not listed as add-ons, please contact us in advance to confirm availability.
5. Extra guests: we cannot accommodate for extra company in the salon. Adults or kids. No exceptions
6. Children: we only work on children from the age 12. You will need to drop your child off and collect him/her when they are ready
7. Rescheduling: Appointments can only be rescheduled within 72 hours within the same month. Deposits are non refundable if you cancel or ignore our policies.
8. Appointments places via Fresha market place directly, will incur a charge of 25%.
9. Prices that start “from” will vary depending on your hair density and length, also depends on the complexity of the service.
10. Contact Information: Should you have any questions or concerns regarding our terms and conditions, please do not hesitate to reach out to us at 0899657193. Our customer service team is available to assist you from Monday to Friday between 10 am and 6 pm. Alternatively, you can contact us via email at support@hbastudiodublin.com
By continuing to make the booking means you accept our terms and conditions.
Booking:
All appointments must be booked online, and a deposit must be submitted to ensure the confirmation of your appointment. We regretfully cannot accept appointment requests via text message, direct message (DM), or phone call. We encourage clients to use our online booking system to secure their appointments.
Thank you for your understanding and cooperation with our booking process, as it allows us to provide you with the best service possible.